T&C’s

Terms and Conditions

Diamond Equine

 

Welcome to Diamond Equine! By purchasing from or interacting with our products and services, you agree to the following terms and conditions. Please read them carefully.

 

1. Refund Policy

 

At Diamond Equine, customer satisfaction is our priority. If you are not satisfied with your order, you may request a refund within 30 days of receiving your product.

• To initiate a refund, please contact us with details of your issue.

• The product must be returned in its original condition.

• Refunds will be processed within 7-10 business days after approval.

• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective.

 

2. Browband Care Instructions

 

To maintain the beauty and longevity of your Diamond Equine browbands:

• Use tack cleaner on the leather portions only.

• Do not apply tack cleaner or harsh chemicals to the crystal embellishments, as this may cause damage or dullness.

• We recommend using a soft cloth or gentle cleaning method for the crystals to preserve their sparkle.

 

3. Disclaimer

• Diamond Equine is not responsible for damage caused by improper care or cleaning methods.

• Please follow all care instructions to ensure the durability of your product.

 

4. Contact Us

 

For any inquiries regarding your order, care instructions, or refunds, please contact us at:

Email: diamondequine36@gmail.com

Phone: 07379445039

 

By using our products, you agree to these terms. Diamond Equine reserves the right to update these terms and conditions at any time without prior notice.

 

Thank you for choosing Diamond Equine